The first commandment, in today’s customer-driven
marketplace, is to “Love Thy Customer!” Transcending
mere “customer satisfaction” and shooting for
customer delight, by fulfilling their needs and making them
feel cared for, delivers a true loyal customer base every
time.
Voted “Funniest Speaker of the Year” by Sales
Forum, Dr. Rick takes the one-on-one game of customer
service and reveals how to win-over customers no matter how
they behave. With his trademark humor, he delivers communication
skills (he calls “Conscious Communication™”)
guaranteed to bring back every customer, every time!
“LOVE THY CUSTOMER” delivers:
- Specific strategies for calming customers’ anxieties,
gaining trust & convincing them that you care about
their happiness
- Maneuvers for heading off customer dissatisfaction
- Dealing
with the emotional reactions of upset customers without
becoming equally upset
- Making a customer happy and giving
them what they want, even when there is no way you can
give them what they want! (This is not a misprint.)
This program is available in a one-hour keynote, half-day
or full day session. Or combine it with one of Dr. Rick’s
other powerful programs. Consider creating a special event
by scheduling a book signing/Meet the Author following the
program.
*This program is based on Dr. Rick’s book, Love
Thy Customer (Brinkman & Kirschner, McGraw-Hill).
Click here to view "About Dr. Rick". |
