Improve Customer Service … Even With Difficult People
The Customer Service Mastery Package Gives Your Team the Resource
to Delight Even the Most Challenging Customers
Customer service is one of the most important jobs within an organization. But without
the right mindset and skillset, it’s also one of the most aggravating and difficult to do.
This powerful package delivers the tools you need to get your whole team on the same
page:
Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and
Pleasing Your Hardest-to-Please Customer paperback book. Shift the
way you approach customer service. By viewing the process from the Customer's
point of view, you’ll discover how their subtle actions and words can make all the
difference between great service and ho-hum service. You’ll learn the extra steps
needed to please and recover angry or upset customers.
Pleasing Your Hard-to-Please Customers audio program. An engaging,
high-energy program, this audio program lets you polish your customer service
skills during your downtime. Listen on your way to work so you walk in the door
ready to delight the most challenging customers.
Dealing with People You Can’t Stand: The Ultimate Desk Reference.
Ever find yourself at a loss trying to remember the right way to deal with the
difficult people in your life? Dealing with People You Can’t Stand: The Ultimate
Desk Reference summarizes the 10 most problematic behaviors exhibited
by “difficult” people – as well as the specific strategies you should use to defuse
each. You’ll get two concise pages addressing each behavior – ideal to have at
your fingertips when fielding calls from unhappy customers.
About Dr. Rick Brinkman
Rick Brinkman is one of today’s leading experts in effective communications.
Through his popular books, videos, speeches and seminars, he has taught millions
of people worldwide how to his use innovative and highly effective Conscious
Communication ® strategies to deal with difficult people and create more harmonious,
productive relationships – at work and at home.
An award-winning speaker and trainer, Dr. Rick was one of only 15 people selected by
the Tom Peters Group in 1988 to deliver In Search of Excellence & Thriving on Chaos
seminars. Clients have included the astronauts at NASA, LucasFilm, Sony Pictures,
IBM, Texas Instruments, the Federal Reserve Bank, the Army, Navy, IRS, Merck,
Sanofi-Aventis, Loma Linda University Medical Center, Wells Fargo, Young Presidents
Organization (YPO) and many others.
In Love Thy Customer, he partners with Dr. Rick Kirschner to apply their strategies for
dealing with difficult behaviors to the world of customer service. Click here to read more
about Dr. Rick.
Customer service is one of the most important jobs within an organization. But without
the right mindset and skillset, it’s also one of the most aggravating and difficult to do.
Rick Brinkman is one of today’s leading experts in effective communications.
Through his popular books, videos, speeches and seminars, he has taught millions
of people worldwide how to his use innovative and highly effective Conscious
Communication ® strategies to deal with difficult people and create more harmonious,
productive relationships – at work and at home.
An award-winning speaker and trainer, Dr. Rick was one of only 15 people selected by
the Tom Peters Group in 1988 to deliver In Search of Excellence & Thriving on Chaos
seminars. Clients have included the astronauts at NASA, LucasFilm, Sony Pictures,
IBM, Texas Instruments, the Federal Reserve Bank, the Army, Navy, IRS, Merck,
Sanofi-Aventis, Loma Linda University Medical Center, Wells Fargo, Young Presidents
Organization (YPO) and many others.
In Love Thy Customer, he partners with Dr. Rick Kirschner to apply their strategies for
dealing with difficult behaviors to the world of customer service. Click here to read more
about Dr. Rick.
