Staff Development Training Courses In-A-Box

Solutions for In-House Staff Development Trainers

Don’t have the budget for live, customized training with Dr. Rick Brinkman? Gain access to his proven Conscious Communication® techniques with these convenient do-it-yourself staff development training programs.

Each kit includes a license for delivering Dr. Rick’s popular training programs on-site for your employees, as well as materials for your first staff development training seminar.

Conscious Communication® Manager’s Training Kit  8 hours of training to teach your employees how to deal with difficult people. Includes a professional-quality training DVD containing 2.5 hours of training presentations, a facilitators guide, and 10 participants’ kits. Each participant receives a 158-page workbook with both exercises, written assessments, and the perfect level of notes based on the video, a desk reference, and a copy of the international best-selling book, Dealing With People You Can't Stand, How to Bring Out the Best in People at Their Worst.

Pleasing Your Hard-to-Please Customers Ideal for customer service training, this program reveals the secrets to easily dealing with challenging customers. Organized in a modular format so that you can deliver the content over a series of training sessions if desired, the program includes a 200-page facilitators guide to organize exercises and discussions with your customer service team. Participant workbooks sold separately.