Watch and learn with Dr. Brinkman’s proven
training videos for individual and staff
development.

Conscious Communication® video training programs for individuals and staff development

raining videos give you the best of two worlds – content delivered in way that engages multiple senses (which improves your retention) … without the hassle and expense of traveling to a seminar. Dr. Rick Brinkman offers a variety of videos to show you how to apply his Conscious Communication® principles to a  range of situations, including dealing with difficult people and pleasing hard to please customers.

Training videos for individuals

	Conscious Communication® Applied to Dealing with People You Can’t Stand Training Video Program for Individuals. Discover the principles of Conscious Communication® -- how deliberately choosing your words, setting your intent, and delivering your message – can dramatically improve the results of any conversation. In this entertaining DVD, you’ll see live demonstrations of the top 10 problematic behaviors exhibited by the people in your life … from chronic complaining to bullying to know-it-alls. You’ll also see powerful demonstrations of how to employ the techniques that have been proven effective when dealing with these difficult people.
	Dealing With Difficult People video on DVD. Take your understanding of how to deal with difficult people to a new level with this popular video training program. Drs. Brinkman & Kirschner, authors of the international best-selling book Dealing with People You Can’t Stand, employ their “Saturday Night Live'” teaching style to bring difficult people – and the methods you should use to deal with them – to life. Tune in to see exactly what you should do when you encounter difficult behaviors in the people around you.
	Dealing With Difficult People video on VHS. Take your understanding of how to deal with difficult people to a new level with this popular video training program. Drs. Brinkman & Kirschner, authors of the international best-selling book Dealing with People You Can’t Stand, employ their “Saturday Night Live'” teaching style to bring difficult people – and the methods you should use to deal with them – to life. Tune in to see exactly what you should do when you encounter difficult behaviors in the people around you.
Training videos for staff development
	Conscious Communication® Do-it-Yourself Training Kit 8 hours of training to teach your employees how to deal with difficult people. Includes a professional-quality training DVD containing 2.5 hours of training presentations, a facilitators guide, and 10 participants’ kits. Each participant receives A 158-page workbook with both exercises, written assessments, and the perfect level of notes based on the video, a desk reference, and a copy of the international best-selling book, Dealing With People You Can't Stand, How to Bring Out the Best in People at Their Worst
	Pleasing Your Hard-to-Please Customers Ideal for customer service training, this program reveals the secrets to easily dealing with challenging customers. Organized in a modular format so that you can deliver the content over a series of training sessions if desired, the program includes a 200-page facilitators guide to organize exercises and discussions with your customer service team. Participant workbooks sold separately. RICK, do they get a certain number of workbooks with the initial purchase – it’s not clear from the site.