Difficult customers can make your life miserable and are a chief contributor to customer
service employee burnout.
The good news is that you don’t have to resign yourself to misery when dealing
with difficult customers – nor do you have to accept high employee turnover among
customer service staff. Discover the secrets to easily coping with challenging customers
in Pleasing Your Hard-to-Please Customers.
This popular video training program is ideal for staff development with your customer
service team. Organized in a modular format so that you can deliver the content over a
series of training sessions if desired, the program includes a 200-page facilitators guide
to organize exercises and discussions with your customer service team.
How You’ll Benefit:
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Bypass the emotional roadblocks that stop communication.
- Gracefully take charge of any difficult or uncomfortable situation.
- Master your own emotional responses … rather than taking things personally
- Prevent situations that create difficult customers
- Master specific step-by-step strategies for the nine types of difficult customers
About Dr. Rick Brinkman
 Dr. Rick Brinkman is one of today’s leading experts in effective communications.
Through his popular books, videos, speeches and seminars, he has taught millions
of people worldwide how to his use innovative and highly effective Conscious
Communication ® strategies to deal with difficult people and create more harmonious,
productive relationships – at work and at home.
An award-winning speaker and trainer, Dr. Rick was one of only 15 people selected by
the Tom Peters Group in 1988 to deliver In Search of Excellence & Thriving on Chaos
seminars. Clients have included the astronauts at NASA, LucasFilm, Sony Pictures,
IBM, Texas Instruments, the Federal Reserve Bank, the Army, Navy, IRS, Merck,
Sanofi-Aventis, Loma Linda University Medical Center, Wells Fargo, Young Presidents
Organization (YPO) and many others.
In Love Thy Customer, he partners with Dr. Rick Kirschner to apply their strategies for
dealing with difficult behaviors to the world of customer service. Click here to read more
about Dr. Rick.
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